FAQ
It’s easy and fully automated. When you approach the door, click the ‘Reservation’ tab of your Pickleball Nation app and select your appointment. Tap the ‘Unlock Door’ button, and the door will unlock for you. The ‘Unlock Door’ button will appear 10 minutes before your reservation begins and will be active for the entire duration of your reservation.
You can access the facility between 10 minutes before and 5 minutes after your booking. We ask that you be courteous to other customers by leaving the facility within 15 min after your reservation has ended. The facility is live monitored 24/7, and customers that significantly overstay their time on the court or ignore voice downs will be administered a financial penalty.
Yes, you should bring all equipment required to play. However, the facility is equipped with vending machines for paddle rentals, ball purchases, and other drinks, snacks, and gear.
Yes, up to 6 people may use the facility as part of a single reservation. You must invite your guests through the app or website and each of your guests must create their own account (they must also be sure to sign the waiver). You can even use the Pickleball Nation app to split the bill among your guests automatically. Guests who are not actively playing should make use of the available seating so that they do not get in the way of customers using other courts.
Yes, there are snacks and drinks available for sale in the vending machines. There is also a hydration station in the lounge area to refill your water bottle.
You may bring single-serve (i.e., no large bottles) non-alcoholic drinks and small snack items (e.g., energy bars) into the facility. However, we ask that you not drink or eat (except water) on the courts. Please confine any eating or drinking to the seating in the lounge area.
No, we do not have showers, saunas, steam rooms, or yoga studios in this facility. This place is for pickleball baby! We do have washrooms and changing stalls available.
Yes, you can easily cancel your reservation from the 'Reservations' tab by clicking 'Cancel Reservation.' There is no charge to cancel a reservation within 10 minutes of booking it or at least 24 hours prior to your appointment. If you cancel within 24 hours of your appointment, you will be charged for the court time in full. If you feel there are extenuating circumstances for a late cancellation, email us at info@thepickleballnation.ca.
If you stay on the court more than 5 minutes past your reservation, or after being asked by the next reservation, we will contact you via the screen on the side of the court. If you ignore these instructions or in any way act disrespectfully to others, you will automatically be charged you for an additional hour. Please make sure you clear the court when your reservation is finished and treat all other members and guests with respect and courtesy.
No. Neither smoking nor vaping is allowed in the facility. We will charge you a penalty of up to $500 + any other fines administered by the authorities as a result of non-compliance with this rule, and your account may be suspended. Pickleball Nation does not serve alcohol, nor are customers permitted to bring their own alcohol onto the premises.
We reserve the right to charge fines and penalties for any breach of the code of player conduct. Penalties will vary depending on severity and pattern of behaviour and will escalate for repeat offenders. Players will be held fully responsible for any breaking or mistreatment of equipment, or for showing disrespect or lack of courtesy to other players. In these cases your account may be suspended, in addition to the administration of penalties.
Pickleball Nation has 2 washrooms and a separate changing room with private stalls for your convenience.
Absolutely! Please contact us at info@thepickleballnation.ca to book your event.
Depending on your membership type, you will be able to book your preferred time 7-14 days in advance. However, if you would prefer to schedule a set time each week further in advance, we have available a Standing Court Time option that allows players to book a regular game time at the same time each week for up to 6-months in advance. Please contact us at info@thepickleballnation.ca with any questions or to book your Standing Court Time!
Yes! Capture the game by pressing the replay button on the court-side iPad device when a notable moment occurs. This action saves a short video clip of the recent play. After your session, open the App, navigate to your game history to find the saved reply, download the clip, and share on your preferred social medial platform. For longer footage, you are also able to order a custom replay within 48 hours of your session.
Yes, there will be league play available.
Pickleball Nation offers a variety of Open Play options:
(1) Social Play: Looking to meet new people, enjoy some friendly rallies, and have fun on the court? Our Social Play sessions are open to everyone—whether you’re brand new to pickleball or have been playing for years. Players of all skill levels mix in, rotate partners, and enjoy casual, low-pressure games. It’s the perfect way to improve your game, get some exercise, and connect with the pickleball community. Social Play follows a "4-on/4-off + Winners-Stay-Split":
- Game length: Play to 11, win by 2 (capped at 13).
- After each game, the winning team splits: each player on the winning team pairs with one of the next two players in line.
- The two losing players move to the back of the queue.
(2) Level Play: Take your game to the next level with our Level Play sessions. Designed for players who want competitive, evenly matched games, these sessions are organized by DUPR rating. You’ll join a court with players at your skill level, ensuring fair play, faster rallies, and more opportunities to sharpen your game. Whether you’re working on climbing the ratings ladder or just want a consistent challenge, Level Play is the place to push yourself while still enjoying the fun and community of pickleball. Level Play follows a "4-on/4-off + Winners-Stay-Split":
- Game length: Play to 11, win by 2 (capped at 13).
- After each game, the winning team splits: each player on the winning team pairs with one of the next two players in line.
- The two losing players move to the back of the queue.
(3) Stack Play: Want lots of action and a chance to test yourself against a variety of players? Stack Play keeps things moving with a simple system: self-assess as a beginner, intermediate, or advanced player, then place your paddle in the rack. When it’s your turn, you’ll pick from the rack to form the next game. Winners and losers alike head to the back of the line, ensuring quick rotations, fresh matchups, and endless fun. It’s organized, fast-paced, and a great way to challenge yourself while meeting new people.
The lounge area has snacks and drinks available for purchase from a vending machine, seating, changerooms, washrooms, and Pickleball TV playing 24/7.
Our facility was designed with optimal playability in mind. The courts have 24’ ceilings for those that like to play lob shots, and all courts are properly fenced to avoid instances of interference from other courts.
Pickleball Nation’s facility enjoys both natural lighting and professional court lighting designed specifically to keep glare out of players’ eyes. Feel free to hit those high lobs!
Absolutely! Our facility is fully heated and air-conditioned, so you can enjoy pickleball in comfort all year round. No matter the weather outside—hot, cold, or anything in between—you’ll always play in a perfect, climate-controlled environment.
Yes! Pickleball Nation organizes and hosts its own tournaments, but can also accommodate requests if you are looking to organize a tournament. Our courts and facilities are designed to ensure an equitable playing experience for all tournament participants.
Want the peace of mind of knowing your court is always reserved? With our Standing Court Time option, players can book the same court, day, and time each week for up to 6 months in advance. This guarantees your spot and takes the hassle out of weekly bookings. Whether it’s for a regular group of friends or personal practice, Standing Court Time makes it easy to plan ahead and play on your schedule.